TEPHRA MEP Governance and Commitments
08 // GOVERNANCE FRAMEWORK

COMMITMENTS.

QUALITY • HEALTH + SAFETY • ENVIRONMENT
09 // GOVERNANCE & COMMITMENTS

INTEGRITY & EXCELLENCE.

QUALITY / SERVICE / EXPERIENCE
OPERATIONAL GOVERNANCE PROTOCOL
CHAPTER 01

Quality Assurance Framework

We are committed to products and services that meet agreed customer requirements, competitive delivery and continual improvement of our quality management system.

01 ISO 9001

Thorough Requirements & Agreed Commitments

AGREED COMMITMENTS • CONTINUAL QA

Understand customer requirements thoroughly and fulfil agreed commitments.

02 ISO 9001

Competency & Verification

AGREED COMMITMENTS • CONTINUAL QA

Develop employee competency and commitment to quality through training and verification.

03 ISO 9001

Appropriate Technology & Practices

AGREED COMMITMENTS • CONTINUAL QA

Use appropriate technology, equipment and sound commercial practices.

04 ISO 9001

Continual QMS Validation

AGREED COMMITMENTS • CONTINUAL QA

Review, verify and validate our quality management system continually.

05 ISO 9001

Safe & Conducive Delivery

AGREED COMMITMENTS • CONTINUAL QA

Maintain a safe, conducive working environment and deliver against customer requirements.